Contact us
contact@guestnestapp.com
Joining, RSVPs, notifications, purchases, your account and data requests.
contact@guestnestapp.com
Made-to-order celebration websites from $500, with two rounds of edits. Book a first meeting.
When you write, it helps to include your device and iOS version, the celebration’s name or join code (never your password), and a screenshot if something looks wrong.
Joining & RSVPs
How do I join a celebration?
Download GuestNest, sign in with Apple, Google or email, tap Join a celebration and enter the code from your invitation. If a host sent your family a private link, just open it on your iPhone.
My code doesn’t work.
Codes ignore spaces and capitals, and never use the look-alike characters 0, O, 1, I or L — so “SAN 24K” and “san24k” are the same. If it still fails, the hosts may have changed the code; ask them for the current one. After several wrong attempts, joining pauses briefly for security.
Can I RSVP for my whole family?
Yes. One reply covers your household: add each person and choose which events they’ll attend. Family members can link their own accounts with an invite link so they see the same reply.
I’m not getting updates.
Check iOS Settings → Notifications → GuestNest and make sure notifications are allowed. Updates also appear in the celebration’s Updates tab, even with notifications off.
How do I switch to Punjabi?
Choose your language in your account or inside the celebration. Hosts can also add other languages for their own content.
Hosting
How do I invite co-hosts?
From your celebration’s dashboard open Team. The owner can make members co-hosts and transfer ownership.
We reached 30 guests.
The free tier includes 30 guests — people listed across all RSVPs. Open Upgrade on your dashboard to add a Guest Pass or the All-Inclusive bundle; it applies to that celebration for every host.
Can I change our join code?
Yes — set a new code from the dashboard. The old code stops working for new guests; people who already joined stay in.
Purchases & refunds
A purchase isn’t showing.
Make sure you are signed in to the same GuestNest account and inside the celebration you bought it for, then reopen Upgrade. If it still doesn’t appear, email us your App Store order ID (from Apple’s receipt email) and the celebration name.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. If a refund is granted, the unlock is removed from the celebration.
Is anything a subscription?
No. Every purchase is a one-time unlock for one celebration.
Account & privacy
Delete your account in the app under Account → Delete account — read what is deleted. Our Privacy Policy and Terms of Use explain how GuestNest works with your information.